• Orders & Support

    We’re here to ensure your shopping experience is smooth and enjoyable. If you have any questions or need assistance with an order, our support team is ready to help.

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  • Shipping & Returns

    We want you to love your purchase! Our shipping process is quick and reliable, with options that fit your needs. If for any reason you’re not completely satisfied, our team will work with you as best we can to ensure your complete satisfaction.

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  • Product Info

    Explore the unique features of each product in our collection. From high-quality materials to thoughtful design, we provide detailed information to help you make the best choice.

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FAQs

Orders & Support

How can I track the status of my order?

Once your order has shipped, you'll receive an email with a tracking number and a link to follow its journey directly. You can also log in to your Carved & Co account anytime to view real-time updates.

Can I change or cancel my order after placing it?

We begin processing your personalized order quickly, so changes or cancellations must be made within 24 hours of placing your order. Please contact our support team immediately at info@carvedandco.com for assistance.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please reach out to our customer support within 5 days of delivery, providing your order number, details of the issue, and photos if possible. We'll promptly arrange a replacement or suitable resolution.

How long does it typically take to receive my personalized item?

Since each item is custom-made, production usually takes 3-5 business days. Shipping times vary by location, typically 3-7 business days within the U.S. and slightly longer for Canada. Expedited shipping options are available at checkout.

Who do I contact if I have additional questions or need help with my order?

Our dedicated customer support team is here to help! Contact us directly via email at info@carvedandco.com, or call us at 980-998-0025. We're available Monday through Friday, 9 AM–5 PM EST, and are committed to assisting you promptly.

FAQs

Shipping & Returns

Do you offer shipping within the U.S. and Canada?

Yes! We proudly ship throughout the U.S. and Canada. All orders are processed with care and delivered using reliable carriers to ensure your custom gift arrives safely and on time.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and selected shipping method. We also offer free standard shipping on orders over $200 within the U.S.

How long does shipping take?

Standard shipping typically takes 3–7 business days after your item has been handcrafted and packaged. Please allow an additional 3–5 business days for production, as each item is made to order. Rush shipping is available for an extra fee at checkout.

What is your return policy?

Because all items are custom engraved and made to order, we do not accept returns or exchanges. However, if there’s an issue with your order—such as damage, a defect, or an error—we’re happy to make it right. Just contact us within 5 days of delivery.

What should I do if my package is lost or delayed?

If your package appears delayed or lost in transit, please reach out to our support team. We’ll work with the carrier to track it down and keep you informed every step of the way. Your satisfaction is our priority!

FAQs

Product Info

What materials are used in your products?

We use high-quality, sustainably sourced materials like Olivewood, Acacia, Marble, and premium stainless steel. Every piece is carefully selected for its beauty and durability, ensuring your gift is not only stunning but made to last.

How are the products personalized?

Each item is laser-engraved with your custom text, names, dates, or designs. Our precision engraving process ensures crisp, permanent results that won’t fade or wash away over time.

Can I see a preview of my design before it’s made?

We currently do not offer digital previews for standard orders to keep production timelines fast. However, if you have a special request or custom design idea, feel free to reach out—we're happy to discuss options before production begins.

Are your products food-safe?

Yes! All our wooden boards, utensils, and coasters are finished with food-safe oils and materials, making them safe for everyday use and perfect for serving and entertaining.

How should I care for my personalized items?

To keep your custom pieces looking their best, hand wash only with mild soap and water—never soak or place in the dishwasher. For wood items, we recommend occasional conditioning with food-safe mineral oil to maintain their natural beauty.

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Find Us Everywhere Online At

@carvedandcodotcom